FAQS

It typically takes less than 24 hours to get you set up.

Absolutely. It’s kind of our thing.

You will be hosted in one of our Tier 3 data centers in the city of your choice, listed here.

You and our 24/7 on-site staff support. All of our facilities are equipped with top notch security systems to make sure your data is safe.

Of course! We have customizable plans that can cover anything from a small business to an enterprise-level corporation. And if you’re unsure about what you need, our sales representatives can help you customize a plan to suit your needs

We will work with you on a justification-based level. Please contact a sales representative for more information.

Unfortunately, you have to purchase your own server and collocate or lease a dedicated server from us. There are, however, some lease-to-own options available. Please contact a sales representative for more information.

To ensure the safety of our network, any server suffering from a DDoS attack will be “unplugged.” We do, however, provide a wide range of security protocols to ensure the safety of your server. Please contact a sales representative for more information.

Yes, but please be sure to contact a sales representative for more details and specifics.

You can receive all of this and more with every server. Please talk to your sales representative for more details in this regard.

You have complete control over your server, as long as you stay within the terms of your service agreement.

Yes, yes, and yes. For more information, please talk to a sales representative!

Yes—we offer a range of operating systems from Linux to Windows. Don’t know what’s best for you? Our expert sales staff will help you decide what’s best for your needs based on your business plan.

No—you choose exactly how much you need with our customizable plans and we will make it work to the best of our ability.

No—cPanel is available for an additional fee on all of our server packages. Talk to a sales representative for more details.

We can replace or upgrade your hardware in less than 24 hours.

Yes for a comparable HDD/SSD. Please talk to your sales representative for more information.

You can add RAID protection to any server for an additional fee (and we highly recommend it!).

The Operating System of your choice as well as any control panel you may have purchased come standard with every server. If you’d like additional pre-installations, please talk with a sales representative and we’ll do everything within our power to get you up and running from minute one.

Depending on the server package, but most of our plans come with a base /26 IPs. If you need more, please talk to a sales representative.

Yes, but we cannot guarantee it will work.

Yes, but we cannot guarantee it will work.

Yes, with a managed plan

KVM/IP.

Yes. For more information, please contact a sales representative.

Yes. Please make sure your sales representative is aware, so that they can pass the word along to our support staff and get everything prepared for you.

You can hard reboot your server from the control panel, however there is an additional fee for any reboots.

No.

Colocation America’s hardware and infrastructure are always of the best quality—guaranteed.

We do for both! We also offer month-to-month options as well. Talk to a sales representative to see what would best suit you!

I’m sure we can work something out. Call our sales representatives or email [email protected] for more options.

We accept credit card, check, ACH, wire, and PayPal.

Yes, all of our services are with free setup. It’s kind of our thing!

The 20th of the month and it is due on receipt.

No—we require a 30-day notice. Please contact a sales representative for more information.

Yes. Please contact a sales representative for more information about reselling and bulk discounts.

In most cases. Please contact a sales representative on this matter and we’ll try and get you squared away.

No. Please talk to a sales representative regarding this matter.

That depends on the level of support. Typically, for small matters, we do not, but it’s best to discuss this with your sales representative who can give you more information. Please also have a look at our dedicated support page for more details

In any of our 22 data centers of your choosing. With facilities all over the united States, including major hubs like San Francisco, chicago, Los Angeles, and New York, we have a data center near you. See the full list here!

We have 24/7 on-site support, making sure that your server is taken care of around the clock. Seriously.

Let’s just say it would take a lot to knock us down. We don’t have a 100 percent Uptime guarantee for nothing. We are outfitted with N+1 power redundancy, equipped with UPS systems and backup diesel generators. Click here for more details.

We have HIPAA, PCI, and SSAE16/SAS70 compliant. Click here for a comprehensive list of our certifications and what they entail.

Depends on the location, but all of our servers are protected by a dedicated firewall. Please contact a sales representative for more information.

Tier 3 rated or comparable data centers in most of our locations.

Depends on the location, but most locations start at half a rack - LA & NJ have single server colocation (1U/2U).

Certainly an enterprise level client. But this is a question better served for a sales representative and not an FAQ.

We offer fully managed hosting, with 24/7 monitoring, software and hardware updates, etc. See more information on our dedicated page, or contact a sales representative

Our support is 24/7, both on-site and over various customer support avenues such as chat, phone, or email. Whenever you need us, we’ll be there.

Typically less than one hour.

Absolutely, each of our clients gets a dedicated account manager to help them with their IT solutions. And they’re pretty cool to boot.

Yes, none of our support is outsourced—however we do offer support for nearly every language! (Except Klingon, but we’re working on it.)

No, you will have to get support directly from the software provider.

We calculate the 95th percentile. For more information, please visit https://www.colocationamerica.com/data-center-connectivity or contact a sales representative.

Colocation America’s network is connected to all of the top ISPs in the area and guaranteed for 100 percent uptime. Our bandwidth speed and response time cannot be matched!

Bandwidth is dependent on the server package—you can always add more bandwidth to your plan as well. For more information, please visit our dedicated bandwidth page, or contact a sales representative.

Our top providers include:

• AboveNet (now Zayo)
• Cogent
• Level 3
• Savvis
• tw Telecom
• nLayer (now GTT)
• + 200 more providers

Please speak to a sales representative for more information.

We peer with over 200+ providers.

We do! We’ve had 100 percent uptime for 6 years straight and pride ourselves on keeping our clients up and running at all times!

Our plans do include dedicated 1 GigE uplinks. If you need more speed, please talk to a sales representative for more information.

No, you can purchase additional IPs when customizing your server plan, however we do require justification for additional IPs beyond what is included. A sales representative can answer all your questions on this matter.

Our max speed depends on location - please talk to a rep about your specific location.

We have proactive, state-of-the-art monitoring, and a 24/7 support staff, to catch any problems right away!

Yes, reboots are free!

Most of our colocation plans come with a /26, but you can always get more (justification required, please speak to a sales representative).

Yes, all of our services include free setup. It’s kind of our thing!

It typically takes less than 24 hours to get you set up.

Colocation is the housing of your server in one of our Tier 3 rated or comparable data centers around the country. By collocating, you get the advantage of a 24/7 security, data-center-level cooling, bandwidth, and power resources. As well as a 100 percent uptime guarantee. For more information on colocation, please visit our dedicated page.

Managed - we take care of most things, server-side for you.

Unmanaged - your on your own, server-side, but we do provide hardware installations, reboots, etc. Please contact a sales representative for more details.

A rack is where your collocated server will sit within a cabinet.

A cabinet is where servers are stored so they can share cooling, power, bandwidth, etc. For more information, please visit this page.

We offer different levels of support, such as self-managed, managed, and fully managed. Please contact a sales representative to see what would best suit you.

Yes, but please be sure to contact a sales representative for more details and specifics.